The stimulation is too painful or feels like needles.

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• There is a stimulation fault (beeping Control Box, flashing red lights, pop-up on app).

  This means that the system has detected a fault and, for your safety, has stopped stimulation. Before taking any further measures, you MUST ensure that the Control Box is turned off (ie. no lights). Once the Control Box is turned off, please take the ...

• Some electrodes are showing as yellow and are blocked at 5%.

  This means that the system has identified an open circuit and, for your safety, is blocking stimulation. Take the following measures to try and resolve the situation:; 1. Ensure that you are not wearing anything under the Smart Suit which could ...

• I cannot increase stimulation or stimulation cannot be felt

  1. Check if the Control Box is on and connected. 2. Check if the Control Box is attached properly to the Neuro20 Smart Suit. If not, reattach and restart the training program. 3. Check if the User is not wearing anything under the Neuro20 Smart Suit ...

• The suit is the correct size, but does not fit well. It feels as if it were on backwards

  When worn correctly, the zipper should be positioned at the back, and the logo should be on the chest. If you find this arrangement is not as described, it indicates that the suit may have been accidentally put on back-to-front.

• There is physical damage to the Control Box

  If the Control Box remains usable, functions properly during sessions, and conducts stimulation effectively, you may continue to use it. However, if the issue affects its performance, please reach out to your sales agent.