I just purchased the SOLO FIT system and I don’t know what to do to make it work
In order to use your SOLO FIT system, firstly, you need to create an account.
To create your SOLO FIT account, visit this link:
https://account.solofit.eu/auth/registration. Once on this website, you will be guided through the process of creating your account. You will be instructed to watch a training video, outlining all the features and functions of the SOLO FIT system. Please do pay full attention to this video, as it will explain all the key features of the SOLO FIT system.
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I don’t know how to activate my Control Box
Control Boxes must be activated within the app. To activate Control Boxes, the system owner needs to click “My Device” and connect to the control box in question. Afterwards, a new button – “Activate Device” – will display. Click this button to ...
I can't connect to the SOLO FIT Control Box
Follow these steps to troubleshoot the connection issue: 1. Check the Indicator Light on the Control Box to ensure that the Control Box is on. Also, make sure the Control Box is in the designated range. 2. Check that the battery is properly charged. ...
I get a message saying that my Control Box is not active under my account
A Control Boxe can only be used by the person who activated it. Make sure that this Control Box has not been activated by a different person. If the problem persists, please contact support@solofit.eu and we will be glad to help.
The suit is the correct size, but does not fit well. It feels as if it were on backwards
When worn correctly, the zipper should be positioned at the back, and the logo should be on the chest. If you find this arrangement is not as described, it indicates that the suit may have been accidentally put on back-to-front.
I forgot the password for my account
The password can easily be reset on the app – just tap “Forgot password?”. Alternately, the password can be reset here: https://account.solofit.eu/auth/forgotpassword.