I get a message saying that my Control Box is not active under my account
A Control Boxe can only be used by the person who activated it. Make sure that this Control Box has not been activated by a different person.
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I don’t know how to activate my Control Box
Control Boxes must be activated within the app. To activate Control Boxes, the system owner needs to click “My Device” and connect to the control box in question. Afterwards, a new button – “Activate Device” – will display. Click this button to ...
My Control Box does not turn on
If your Control Box turns on correctly, you should see two lights (blue and green) when you press the STOP button. If not: 1. Check if the battery is charged. Consider replacing the battery if necessary. 2. Make sure the battery is properly ...
There is physical damage to the Control Box
If the Control Box remains usable, functions properly during sessions, and conducts stimulation effectively, you may continue to use it. However, if the issue affects its performance, please reach out to your sales agent.
I can't connect to the SOLO FIT Control Box
Follow these steps to troubleshoot the connection issue: 1. Check the Indicator Light on the Control Box to ensure that the Control Box is on. Also, make sure the Control Box is in the designated range. 2. Check that the battery is properly charged. ...
I just purchased the SOLO FIT system and I don’t know what to do to make it work
In order to use your SOLO FIT system, firstly, you need to create an account. To create your SOLO FIT account, visit this link: https://account.solofit.eu/auth/registration. Once on this website, you will be guided through the process of creating ...