I forgot the password for my account

I forgot the password for my account

The password can easily be reset on the app – just tap “Forgot password?”.

Alternately, the password can be reset here: https://account.solofit.eu/auth/forgotpassword.

    • Related Articles

    • I cannot log in to the app with my credentials

      Please check the accuracy of the credentials. If this does not work, please check that your phone is connected to the internet (WiFi or Cellular Data). If this does not help, please reset your password and then try to log in again.

    • I don’t know how to activate my Control Box

      Control Boxes must be activated within the app. To activate Control Boxes, the system owner needs to click “My Device” and connect to the control box in question. Afterwards, a new button – “Activate Device” – will display. Click this button to ...

    • I can't connect to the SOLO FIT Control Box

      Follow these steps to troubleshoot the connection issue: 1. Check the Indicator Light on the Control Box to ensure that the Control Box is on. Also, make sure the Control Box is in the designated range. 2. Check that the battery is properly charged. ...

    • I get a message saying that my Control Box is not active under my account

      A Control Boxe can only be used by the person who activated it. Make sure that this Control Box has not been activated by a different person. If the problem persists, please contact support@solofit.eu and we will be glad to help.

    • There is a stimulation fault (beeping Control Box, flashing red lights, pop-up on app).

      This means that the system has detected a fault and, for your safety, has stopped stimulation. Before taking any further measures, you MUST ensure that the Control Box is turned off (ie. no lights). Once the Control Box is turned off, please take the ...