I don’t know how to activate my Control Box

I don’t know how to activate my Control Box

Control Boxes must be activated within the app.

To activate Control Boxes, the system owner needs to click “My Device” and connect to the control box in question. Afterwards, a new button – “Activate Device” – will display. Click this button to activate the device.

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      Follow these steps to troubleshoot the connection issue: 1. Check the Indicator Light on the Control Box to ensure that the Control Box is on. Also, make sure the Control Box is in the designated range. 2. Check that the battery is properly charged. ...

    • My Control Box does not turn on

      If your Control Box turns on correctly, you should see two lights (blue and green) when you press the STOP button. If not: 1. Check if the battery is charged. Consider replacing the battery if necessary. 2. Make sure the battery is properly ...

    • There is physical damage to the Control Box

      If the Control Box remains usable, functions properly during sessions, and conducts stimulation effectively, you may continue to use it. However, if the issue affects its performance, please reach out to your sales agent.

    • I get a message saying that my Control Box is not active under my account

      A Control Boxe can only be used by the person who activated it. Make sure that this Control Box has not been activated by a different person. If the problem persists, please contact support@solofit.eu and we will be glad to help.

    • There is a stimulation fault (beeping Control Box, flashing red lights, pop-up on app).

      This means that the system has detected a fault and, for your safety, has stopped stimulation. Before taking any further measures, you MUST ensure that the Control Box is turned off (ie. no lights). Once the Control Box is turned off, please take the ...