I cannot increase stimulation or stimulation cannot be felt
1. Check if the Control Box is on and connected.
2. Check if the Control Box is attached properly to the Neuro20 Smart Suit. If not, reattach and restart the training program.
3. Check if the User is not wearing anything under the Neuro20 Smart Suit which could obstruct proper connection of the pads with the skin, eg. undergarments or bra.
4. Check if levels of the muscle groups. If you accidentally or purposely press the red Start button on the Control Box during the active training session, the Training Session will need to be reset.
Stimulation cannot be increased during rest periods.
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The stimulation is too painful or feels like needles.
If discomfort is experienced during stimulation, take the following measures: 1. Ensure that the electrodes are well moistened. Use either a specialized electrode cream/spray, or water with some dissolved salt to ensure that the electrodes are wet. ...
There is a stimulation fault (beeping Control Box, flashing red lights, pop-up on app).
This means that the system has detected a fault and, for your safety, has stopped stimulation. Before taking any further measures, you MUST ensure that the Control Box is turned off (ie. no lights). Once the Control Box is turned off, please take the ...
Some electrodes are showing as yellow and are blocked at 5%.
This means that the system has identified an open circuit and, for your safety, is blocking stimulation. Take the following measures to try and resolve the situation:; 1. Ensure that you are not wearing anything under the Smart Suit which could ...
There is physical damage to the Control Box
If the Control Box remains usable, functions properly during sessions, and conducts stimulation effectively, you may continue to use it. However, if the issue affects its performance, please reach out to your sales agent.
There is a physical problem with the suit – either the plate, stitches, material, zipper, or magnet connection are not as they should be
If the suit remains usable, functions properly during sessions, and conducts stimulation effectively, you may continue to use it. However, if the issue affects its performance, please reach out to your sales agent. They will assist you in obtaining a ...