Recent Articles
My battery isn't charging
1. Check the connection of the charger and the placement of the battery in the charger. 2. Unplug the charger from the power source and ensure both the charger and battery connection points are dry and free from debris, dust, or lint. Check also that ...
There is a physical problem with the suit – either the plate, stitches, material, zipper, or magnet connection are not as they should be
If the suit remains usable, functions properly during sessions, and conducts stimulation effectively, you may continue to use it. However, if the issue affects its performance, please reach out to your sales agent. They will assist you in obtaining a ...
The suit is the correct size, but does not fit well. It feels as if it were on backwards
When worn correctly, the zipper should be positioned at the back, and the logo should be on the chest. If you find this arrangement is not as described, it indicates that the suit may have been accidentally put on back-to-front.
There is physical damage to the Control Box
If the Control Box remains usable, functions properly during sessions, and conducts stimulation effectively, you may continue to use it. However, if the issue affects its performance, please reach out to your sales agent.
I cannot close my battery door, or the battery door knob jams.
To properly close the battery door, align the bottom part of the battery cover (opposite the knob) with the bottom of the cabinet. Then, tilt it downward until fully closed. Finally, twist the knob to secure it in place.
Popular Articles
I just purchased the SOLO FIT system and I don’t know what to do to make it work
In order to use your SOLO FIT system, firstly, you need to create an account. To create your SOLO FIT account, visit this link: https://account.solofit.eu/auth/registration. Once on this website, you will be guided through the process of creating ...
I cannot increase stimulation or stimulation cannot be felt
1. Check if the Control Box is on and connected. 2. Check if the Control Box is attached properly to the Neuro20 Smart Suit. If not, reattach and restart the training program. 3. Check if the User is not wearing anything under the Neuro20 Smart Suit ...
The stimulation is too painful or feels like needles.
If discomfort is experienced during stimulation, take the following measures: 1. Ensure that the electrodes are well moistened. Use either a specialized electrode cream/spray, or water with some dissolved salt to ensure that the electrodes are wet. ...
There is a stimulation fault (beeping Control Box, flashing red lights, pop-up on app).
This means that the system has detected a fault and, for your safety, has stopped stimulation. Before taking any further measures, you MUST ensure that the Control Box is turned off (ie. no lights). Once the Control Box is turned off, please take the ...
Some electrodes are showing as yellow and are blocked at 5%.
This means that the system has identified an open circuit and, for your safety, is blocking stimulation. Take the following measures to try and resolve the situation:; 1. Ensure that you are not wearing anything under the Smart Suit which could ...